MetLife Auto Insurance coverage Evaluation | Cash

Whereas it is now not obtainable for buy, MetLife auto insurance coverage (now provided by Farmers Insurance coverage) was an appropriate alternative for these wanting a various collection of protection choices. Drivers had entry to a wide range of reductions, significantly if that they had not lately been in an accident, as a method to minimize prices and lower your expenses.

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Greatest for further advantages

Earlier than its acquisition by Farmers Insurance coverage, MetLife Auto & Residence Insurance coverage provided clients entry to a variety of protection choices and costs that had been on par with these provided by opponents.

Once you took your automobile to one among MetLife’s approved service suppliers for repairs, the insurance coverage firm assured “high quality repairs,” which, most often, meant they might use the automobile’s authentic producer components. When you’re an present MetLife Auto & Residence buyer, you possibly can nonetheless obtain the advantages listed under along with your present automobile insurance coverage plan.

  • Good bundling choices
  • Rated A+ (Superior) by AM Greatest
  • Numerous reductions
  • Excessive insurance coverage charges
  • Probably excessive bills
  • No hole or automobile substitute insurance coverage

Execs defined

Nice bundling choices

As a part of its mass-marketed insurance coverage program, MetLife Auto & Residence provided two bundled plans: Combo and GrandProtect. These insurance policies let clients mix their auto and residential coverages right into a single, extra manageable bundle. For patrons who did not buy a MetLife Auto & Residence plan earlier than its acquisition, Farmers Insurance coverage affords bundling choices as nicely.

Good monetary power

AM Greatest, an unbiased rater of insurance coverage corporations, ranked MetLife’s monetary power as A+, or Superior, within the years main as much as its acquisition. AM Greatest famous that MetLife’s Superior score “acknowledge[d] the continued pattern towards discount of legal responsibility danger” and that the corporate “proceed[d] to generate worthwhile income progress and constantly constructive working metrics.”

When the Farmers Insurance coverage Group acquired the MetLife Auto & Home based business, this score dipped barely. Its monetary power score is now A (Glorious), which is the second-highest rank obtainable. AM Greatest notes that for Farmers, “the acquisition of MetLife’s property/casualty operations might be a big contributor to underwriting profitability going ahead.”

Numerous reductions

MetLife provided just a few choices that helped decrease month-to-month premiums for its clients. Keep in mind, nonetheless, that these reductions modified based mostly on the policyholder’s area.

  • Multi-policy low cost: MetLife took as much as 10% off a bundle in case you bought a couple of type of insurance coverage, comparable to automobile and residential insurance coverage or well being and life insurance coverage.
  • Deductible financial savings low cost: You earned $50 for yearly you did not file a declare (as much as a most of $250), which you possibly can apply to your deductibles for a lined loss.
  • Good pupil low cost: MetLife provided a wonderful low cost to college students beneath the age of 25, offered you had been in highschool, neighborhood school, full-time school or graduate college, or in case you had been enrolled in vocational or technical packages that met MetLife’s tutorial requirements.
  • Multi-car low cost: When you lined greater than two automobiles beneath the identical coverage, your month-to-month charges had been decrease.
  • Superior driver low cost: MetLife gave drivers a reduction if everybody on the coverage had a clear driving document.
  • Security and anti-theft units low cost: MetLife might give you a reduction in your vehicle insurance coverage protection in case you added a certified security system or anti-theft machine.

Cons defined

Excessive insurance coverage charges

Even with its bundling choices and obtainable reductions, automobile insurance coverage charges at MetLife had been among the many highest when in comparison with these of its main opponents. Farmers Insurance coverage, MetLife Residence & Auto’s buying firm, is not recognized for its low cost insurance coverage premiums both.

Probably excessive bills

MetLife Auto & Residence’s month-to-month premiums had been considerably increased than most different suppliers. Thus, MetLife’s auto insurance coverage was not the most effective low cost automobile insurance coverage within the business.

No hole or automobile substitute insurance coverage

MetLife auto insurance coverage didn’t present hole insurance coverage protection, a greater automobile substitute possibility or the flexibility to change your deductible. Farmers Insurance coverage affords automobile substitute insurance coverage however no hole insurance coverage.

MetLife Auto Insurance coverage/choices

Earlier than the acquisition, you had been in a position to assemble your personal auto coverage that included most insurers’ customary coverages, in addition to some non-compulsory additions like customized components protection and glass deductible modification protection. These had been three of MetLife’s high insurance coverage choices.

Legal responsibility insurance coverage

When you had been concerned in a crash with one other driver, your legal responsibility insurance coverage would pay for any accidents or private property injury that you simply prompted. Within the occasion that somebody filed a lawsuit towards you within the aftermath of an accident, legal responsibility insurance coverage would additionally cowl the prices of your authorized protection, in addition to any judgments or settlements. Thankfully, you’ll nonetheless be lined for legal responsibility even in case you migrate to Farmers Insurance coverage as an alternative.

Nearly all of states have handed laws mandating that drivers carry some stage of legal responsibility insurance coverage.

Complete insurance coverage

With MetLife’s complete insurance coverage, you didn’t have to fret about paying for automobile theft or injury attributable to pure catastrophes, animal assaults, vandalism, fallen gadgets or any of the opposite hazards that would happen whilst you’re behind the wheel. This insurance coverage sometimes got here bundled with a collision coverage that paid to restore or change your automobile within the occasion of an accident, no matter who was at fault.

Collision insurance coverage

Within the occasion that you simply had been concerned in a collision with one other automobile or with an object comparable to a guardrail or fence, your collision protection would pay to restore or change your automobile. Drivers who leased their automobiles or who had been nonetheless making funds on their automobiles had been required to have collision insurance coverage.

MetLife Auto Insurance coverage pricing

As a result of MetLife Auto & Residence was acquired, the typical annual prices of its automobile insurance policy are now not listed on its web site, and third-party critiques have outdated data.

MetLife Auto Insurance coverage monetary stability

Earlier than its auto insurance coverage enterprise was acquired, MetLife’s monetary power was A+, or Superior, in accordance with AM Greatest. Its monetary power score is now A (Glorious) with Farmers. MetLife’s excessive AM Greatest score was a constructive reflection of the corporate’s capability to pay legitimate claims with none issues. Though this didn’t represent a assure for policyholders, it indicated a excessive stage of monetary stability.

MetLife was current in over 40 international locations world wide and established itself as probably the most famend manufacturers within the insurance coverage sector. With the acquisition by Farmers Insurance coverage, the corporate is now a part of the seventh-largest auto insurance coverage firm within the U.S.

MetLife Auto Insurance coverage accessibility

MetLife auto insurance coverage was fairly accessible. When you wanted to make a declare in your insurance coverage, you possibly can contact MetLife at their toll-free quantity, which was answered across the clock.

Now, with Farmers Insurance coverage, there are roughly 19,000 staff and 45,000 unbiased brokers who service MetLife’s present clients. Moreover, Farmers introduced on roughly 3,500 staff from MetLife Auto & Residence within the transition.

Earlier than the acquisition, auto claims had been submitted with the mandatory data via the usage of MetLife’s web site and cellular app. When submitting a declare for comparatively little injury, you’ll obtain an estimate and reimbursement inside just a few hours of submitting the paperwork. Clients can nonetheless file claims 24/7, however now you will need to accomplish that via Farmers.


MetLife Auto & Residence was obtainable for purchasers in 44 states. Farmers Insurance coverage, then again, is obtainable in all 50 states. Its customer support is offered seven days per week: Monday to Friday from 7 a.m. to 11 p.m. CST, and Saturday and Sunday from 8 a.m. to eight p.m.

Contact data

When you need assistance along with your MetLife protection, you possibly can contact an worker advantages administrator from Farmers Insurance coverage immediately. Its customer support hours offer you quite a lot of choices, and if you wish to know change automobile insurance coverage or get solutions about your different considerations, you possibly can attain the corporate at one of many following cellphone numbers:

  • Customer support: 888-327-6335
  • To get an auto insurance coverage quote: 800-665-5108
  • When you’ve got questions on claims: 800-435-7764

Person expertise

When it got here to general buyer satisfaction, MetLife auto insurance coverage ranked fifth (out of 24) in J.D. Energy’s 2020 Auto Claims Satisfaction Examine, although within the Mid-Atlantic area, it acquired a rating that was considerably under common.

However, customers broadly counseled the corporate’s fast responses, the benefit of software, and its customer support and communication requirements. Farmers Insurance coverage clients appear to be happy as nicely.

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MetLife Auto Insurance coverage buyer satisfaction

MetLife Auto & Residence clients rated the corporate poorly on each Trustpilot (1.5/5) and Yelp (1.5/5). Reviewers talked about issue resolving administrative points, lengthy maintain instances and repair that did not match the excessive costs clients had been paying.

Then again, the Nationwide Affiliation of Insurance coverage Commissioners awarded MetLife with a lower-than-average grievance index rating (particularly, a 0.82 grievance index rating). This means that MetLife acquired fewer complaints about its service than its opponents, and that, presumably, MetLife’s auto insurance coverage group usually offered clients with satisfactory assist.

Listed below are some continuously requested questions on MetLife auto insurance coverage to let you know a little bit bit extra concerning the firm.

MetLife Auto Insurance coverage FAQ

Is MetLife good at paying claims?

Sure. MetLife auto insurance coverage acquired nice marks for its monetary power, which displays positively on the corporate’s capability to pay legitimate claims with none issues.

Who owns MetLife automobile insurance coverage?

In April 2021, the Farmers Insurance coverage Group accomplished the acquisition of MetLife’s auto and residential insurance coverage providing.

Does MetLife have a grace interval?

Sure. Within the majority of states the place it operated, MetLife honored a grace interval of 30 to 60 days for customers who referred to as in to request lodging. That being stated, if there have been state laws or necessities that took priority over this basic rule, MetLife wouldn’t present the grace interval.

How we evaluated MetLife Auto Insurance coverage

MetLife was reviewed based mostly on the next elements:

  • Insurance coverage and affords
  • Month-to-month premiums
  • Monetary stability
  • Availability of its customer support
  • Buyer satisfaction

Abstract of Cash’s MetLife Auto Insurance coverage assessment

Whereas it is now not obtainable for buy, MetLife auto insurance coverage was an appropriate alternative for these wanting a various collection of protection choices. Drivers had entry to a wide range of reductions, significantly if that they had not lately been in an accident, as a method to minimize prices and lower your expenses. You’ll have wanted, nonetheless, to provide some thought to MetLife’s significantly excessive premiums.

MetLife, and now Farmers, has a formidable monetary power score, which means it had the flexibility to pay out legitimate claims. And, though MetLife had low buyer satisfaction scores on-line, its low grievance index rating indicated that these detrimental buyer critiques might have been outliers. In the meantime, the acquisition by Farmers Insurance coverage Group has actually impacted MetLife’s companies, but it surely shouldn’t change something for the present policyholders.

MetLife Auto & Residence insurance coverage was geared towards private automobile insurance coverage. When you’re fascinated by protection for your online business fleet, try our record of the most effective business auto insurance coverage corporations.

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