“Responsiveness” and “Accountability” Give Award-Successful Sellers a Enhance to the High of This Yr’s Listing
WALTHAM, Mass., March 9, 2023 /PRNewswire/ — DealerRater, a number one fame administration and car-dealer overview platform and firm of Automobiles.com Inc. (NYSE: CARS), right now introduced its annual Vendor of the Yr Awards (DOTY). In complete, 1,197 sellers have been awarded out of 18,600 dealerships throughout the U.S. and Canada. Winners have been chosen primarily based on greater than 1.1 million shopper evaluations and scores submitted on-line by automobile consumers final yr.
“The Vendor of the Yr Awards acknowledge native dealerships that take the additional time to raise the buyer expertise and hunt down suggestions for steady enchancment,” stated Jamie Oldershaw, normal supervisor of DealerRater. “Ninety % of shoppers1 use dealership evaluations when shopping for a automobile, so it is extra necessary than ever that sellers hunt down buyer suggestions to amplify their fame and long-standing historical past of making a top quality automobile buying expertise.”
There are two key areas that helped profitable dealerships get boosted to the winner’s circle in DealerRater’s Vendor of the Yr Awards:
- Responsiveness: Eighty-five % of DOTY winners actively responded to new buyer evaluations, in comparison with simply 40% of non-DOTY sellers.
- Dealership Worker Accountability and Efficiency: Eighty-seven % of profitable sellers allow their staff to be tagged and rated on DealerRater evaluations and 67% have worker pages the place clients may give particular person suggestions, which holds everybody within the dealership accountable to bettering their buyer expertise.
The DealerRater Vendor of the Yr Awards are offered yearly to the highest U.S. and Canadian automobile sellers with 25 or extra evaluations primarily based on classes akin to trade-in and financing experiences, high quality of labor, transaction velocity, pricing transparency and general expertise, key drivers of repeat and referral enterprise.
DealerRater Vendor of the Yr Regional Winners
DealerRater U.S. Vendor of the Yr Nationwide Model Winners
DealerRater Canadian Vendor of the Yr Nationwide Model Winners
Leveraging Opinions to Enhance the Client Expertise
Automobiles.com’s market-leading viewers coupled with DealerRater’s overview know-how produces highly effective insights that assist sellers keep aggressive. Obtainable to all Automobiles.com and DealerRater clients starting in late March is a brand new personalised Expertise Report that can assist seller managers perceive the complete image of the client expertise they ship at their dealership throughout key dimensions, together with lead follow-up, pricing transparency, trade-in, service lane and extra, finally serving to enhance their enterprise. This new report paired with current DealerRater instruments like LotShot and ReviewBuilder will give sellers and their groups the knowledge they should actually supply one of the best start-to-finish buying expertise.
DealerRater Vendor of the Yr and Client Satisfaction Award Methodology
Vendor of the Yr Award scoring algorithm considers the dealership’s common DealerRater star ranking in addition to the whole variety of evaluations written concerning the dealership in the course of the 2022 calendar yr. Client Satisfaction Awards are given to the highest 10% of U.S. new-car sellers, in addition to impartial and Canadian dealerships that earn a minimum of 25 evaluations and keep a minimal common overview ranking of 4.0 out of 5.0 in the course of the 2022 calendar yr.
Go to DealerRater.com for a full record of winners U.S. and Canada.
1 Automobiles.com Client Survey; 632 respondents; Feb. 20-24, 2023
DealerRater, a Automobiles.com firm, is a number one automobile seller overview and fame administration platform that empowers dealerships to effectively develop their manufacturers by accelerating, automating and amplifying constructive overview era throughout digital channels. By providing a product suite that permits certified dealerships to handle their digital presence and construct and keep their on-line fame, DealerRater helps sellers drive new buyer connections each day, obtain larger web optimization rankings and, finally, generate higher-quality leads that shut, quicker.
Based in 2002, DealerRater evaluations cowl 44,000 U.S. and Canadian dealerships, together with a community of greater than 5,000 Licensed Sellers, that reaches an viewers of greater than 34 million shoppers every month.